Senior Executive, Customer Care

Posted on

Jawatan Kosong Posisi Senior Executive, Customer Care di OSK Property Holdings Berhad (A member of OSK Group)

DESKRIPSI Jawatan Kosong

We are looking for an Executive, Customer Care who has experience in handling after-sales homeowner complaints and inquiries.

Your responsibilities will be:

  • Handling complaints, enquiries and information through phone calls and emails; update and follow-up on outstanding enquiries / requests / complaints on a daily basis.
  • Generating a monthly report.
  • Responsible for proper documentation & filing system.
  • Accountable to assist the Manager in organizing and executing of the residents’ community engagement activities and events.
  • Work closely with relevant parties to ensure proper utilization, quality and cost-efficiency of contracted services within the framework and procedures of the company.
  • Responsible for the production of promotional materials, dissemination of information for any upcoming events/activities, and publicity generation among the customers and guests.
  • Monitor and improve customer satisfaction levels through periodic surveys of end-users based on concerted and collaborated programs and activities with related division / department / subsidiaries and/or third-party contractors.
  • Manage Customer Loyalty Program with approved reward schemes by the Top Management.
  • Build customer engagement through print / online and social media, marketing and strategic business development.

To be eligible for this role, you will require:

  • At least a Diploma and above
  • Preferably Junior Executives specializing in Property/Real Estate or equivalent with at least 2 years of experience in property development industries
  • Good in communication & interpersonal skills

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Senior Executive
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 5 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134

Informasi perusahaan Pemberi Kerja, OSK Property Holdings Berhad (A member of OSK Group)

OSK Property Holdings Berhad (A member of OSK Group)

We are principally involved in the development and management of prime residential and commercial properties in Malaysia.

Many of our projects have won prestigious international property awards. In line with our business expansion, we seek dynamic individuals who wish to take their careers to new heights to join our team in the positions stated above.

Guided by our value and commitment for excellence, we provide the ideal foundation for talents to grow, excel and realize their potential. By joining our vibrant and diversified team, you will have the opportunity to be part of a winning combination of ambition, skills and sheer determination to produce the desired results and to share the rewards of our success.

Informasi Tambahan Perusahaan OSK Property Holdings Berhad (A member of OSK Group)

Ukuran Perusahaan : 201 – 500 Employees
Waktu Proses Lamaran : 27 days
Industri : Property / Real Estate
Tunjangan dan Lain-lain : Dental, Medical, Formal (e.g. Shirts + Ties), Corporate Office: Mon-Fri; Project Site/Sales Gallery/Shopping Mall: Mon-Sat
Lokasi : Kuala Lumpur