Jawatan Kosong Posisi CUSTOMER SERVICE – GLOBAL ENGLISH (EXPATS ONLY) di Concentrix
DESKRIPSI Jawatan Kosong
CUSTOMER SERVICE
MARKET: US & CANADA
LOCATION: KL SENTRAL, KUALA LUMPUR, MALAYSIA
WORKING TIME: 24/7 ROTATIONAL SHIFT
POSITION SUMMARY: The Technical Support Advisor role is to handle incoming general inquiries and technical issues via emails / chat / phone related to META Reality Labs products. Language of support is Global English.
REQUIREMENTS:
- 1 year experience in customer service / Technical Support – handle chat support
- Playing / interested in Digital gaming and VR technology (PlayStation/Nintendo/Xbox)
- Need to achieve B2 for English assessment and 40WPM & above for typing test.
JOB FUNCTION:
- Addressing and resolving inbound customer support inquiries
- Working with internal cross-functional partners to resolve customer inquiries.
- Achieve & maintain target performance and on-time metrics. Where need to ensure each inquiry is “resolved” from the customer’s perspective.
- Understand common customer pain-points and actively contribute to a knowledge base of resolution.
- Identify opportunities to elevate best practice positioning and help center content creation.
- Possess a service-oriented mind set and approach to work, delivers value through service.
- The ability to thrive in a dynamic, team-focused environment and able to comprehensively research and review complex problems to determine the best solution.
- Able to demonstrate experience developing and exercising strong judgement skills.
- The ability to demonstrate empathy and emotional intelligence with customers while determining asolution to their needs.
- Eagerness and ability to work in fast-paced, startup-like environment. Self-starter/self-motivated to achieve top performance standards.
- Teachable attitude and commitment to a growth mindset in the workplace
- Demonstrated commitment to upholding a culture centered around core values.
- Identify opportunities to improve ad products and the customer experience, serve as the VOC.
- Demonstrated ability to work and collaborate within a team.
- Ability to prioritize and manage tasks within a sometimes-chaotic environment.
- Exceptional written and verbal communication skills, exceptional phone etiquette (work for B2CEFR Standard at minimum)
Informasi Tambahan Jawatan Kosong
Tingkat Pekerjaan : Entry Level
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134
Informasi perusahaan Pemberi Kerja, Concentrix
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more
Informasi Tambahan Perusahaan Concentrix
Ukuran Perusahaan : More than 5000 Employees
Waktu Proses Lamaran : 19 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Medical, Casual (e.g. T-shirts), Career enhancement
Lokasi : Kuala Lumpur
