Technical Support (Support Taiwan Customer)

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Jawatan Kosong Posisi Technical Support (Support Taiwan Customer) di Dell Global Business Center Sdn Bhd

DESKRIPSI Jawatan Kosong

Technical Support (Mandarin Speaking)

At Dell Technologies, our Service Desk team provides remote technical support expertise (via telephone, chat, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. We can convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology’s business operations and the business operations of Dell Technology customers.

Join us as a Technical Support Engineer 1 on our Remote Desktop Support / Service Desk team located in our Penang office (work from office profile) to do the best work of your career and make a profound social impact.

Key Responsibilities (but not limited to)

As part of our Service Desk team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will

  • Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident; sometimes will includes negotiation and setting expectations with customers
  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
  • Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
  • Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time
  • Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills
  • Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution

Essential Requirements

  • Fluent communication skills in English and Mandarin (other languages will add advantage)
  • Requires 2+ years or above of related customer handling experience in a similar role
  • Ability to work independently
  • First-rate customer focus, phone etiquette and work ethic with excellent communications skills
  • Ability to work under high-pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in software issues
  • Problem solving skills and results driven
  • Able to work on weekends as part of the working days (weekdays off)
  • Able to work during Public Holidays
  • Flexible on shift rotation base on business needs
  • Good tardiness & attendance track record

Desirable Requirements

  • Bachelor’s Degree or equivalent
  • Willing to work in 24/7 environment
  • Willing to work in multiple accounts service desk
  • Profile is work from office only

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Junior Executive
Kualifikasi : Services, Tech & Helpdesk Support
Pengalaman Kerja : 1 year
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Tech & Helpdesk Support / 505, 152

Informasi perusahaan Pemberi Kerja, Dell Global Business Center Sdn Bhd

Dell Global Business Center Sdn Bhd

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. 

With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.

Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.

Informasi Tambahan Perusahaan Dell Global Business Center Sdn Bhd

Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 24 days
Industri : Computer/Information Technology (Hardware)
Tunjangan dan Lain-lain : Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Regular hours, Mondays – Fridays, Business (e.g. Shirts)
Lokasi : Penang