Service Advisor (Hyundai)

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Jawatan Kosong Posisi Service Advisor (Hyundai) di Sime Darby Auto Hyundai Sdn Bhd

DESKRIPSI Jawatan Kosong

Responsibilities

Receiving and Advising Customers 

  •  Receive/assist customers with planned appointments and/or walk-ins. 
  •  Carry out a thorough check of the vehicle and identify all possible upselling. 
  •  Establish an agreed fixed time of completion of the work to be carried out. 

Daily Control Sheet/List 

  • Maintain an accurate record of all work checked in for the day to be followed up on, including carry forward vehicles. 

Repair Order Monitoring 

  • Ensure all customers are kept well informed of the progress of their vehicles. 
  • Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary. 
  • Communicate a new/updated agreed time of completion if necessary, due to additional work authorized or parts ordered. 
  • Carry out a daily analysis and update of all Work In Progress opened under your name. 
  • Communicate necessary information and schedule appointment for all vehicles to return, when parts on order have arrived. 

Hand-over of Vehicle After Service Stay 

  • Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company guidelines. 
  • Explain the invoice in detail to create a value-for-money impression in the mind of the customer. 

Post Service Follow-up 

  • Maintain customer file, follow-up by calling all customers to determine their level of satisfaction with the service they received. 
  • Settle all customer complaints promptly.

  Qualification

  • Candidate must possess at least a Higher Secondary or Diploma in Engineering (Automotive) or equivalent.
  • At least 1 year of working experience in the related field is required for this position.
  • Result-driven, aggressive, proactive and a go-getter.
  • Enjoy meeting people and possess an inquisitive mind to understand customers’ needs.

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Non-Executive
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134

Informasi perusahaan Pemberi Kerja, Sime Darby Auto Hyundai Sdn Bhd

Sime Darby Auto Hyundai Sdn Bhd


Sime Darby Motors is one of the leading automotive groups in Asia Pacific, representing luxury brands such as BMW, Jaguar, Land Rover and Porsche to broad-appeal market brands including Ford and Hyundai. Sime Darby Motors is actively involved in all facets of the automotive business – from importation and assembly to distribution, retail and rental.

Informasi Tambahan Perusahaan Sime Darby Auto Hyundai Sdn Bhd

Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 27 days
Industri : Automobile / Automotive Ancillary / Vehicle
Tunjangan dan Lain-lain : Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Regular hours, Mondays – Fridays, Business (e.g. Shirts)
Lokasi : Selangor