Jawatan Kosong Posisi IT Support – Japanese Speaking di GENPACT MALAYSIA SDN. BHD.
DESKRIPSI Jawatan Kosong
Main Responsibilities
- Respond to Japanese customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by us
- Coordinate and Plan Dispatch Schedules with Japanese customers
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Provide follow-up service by calling customers who have recently had service interactions
- Maintain accurate records and documentation on service tickets
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Follow up on shipped parts that require a parts return (RMA)
- Complete service documentation as required
- Contributes to team goals and objectives through active participation.
- Promotes Professional Services
Job Requirements
- Minimum 2 years of service experience in the troubleshooting and repair of electronic system
- Good written and spoken Japanese Language
- Good written and spoken English Language
- Good working knowledge of electronics and electro-mechanical devices
- Proficient PC skills (Microsoft Office package) – and/or LIS or Lab Management Software (LMS) a plus.
- Experience with medical devices and equipment, experience with company equipment a plus.
- Effective communication and customer service skills
- Working knowledge and practical experience of basic lab test equipment
- Working knowledge and experience of networking set up and troubleshooting
- Shift base position
Opportunities: Part Time Jobs Ang Mo Kio for Students and Professionals
Informasi Tambahan Jawatan Kosong
Tingkat Pekerjaan : Senior Executive
Kualifikasi : Services, Tech & Helpdesk Support
Pengalaman Kerja : 2 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Tech & Helpdesk Support / 505, 152
Informasi perusahaan Pemberi Kerja, GENPACT MALAYSIA SDN. BHD.
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose — the relentless pursuit of a world that works better for people — we drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies. Today, we generate impact for over 100 clients and have grown to over 100K employees. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work – because transformation happens here.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Informasi Tambahan Perusahaan GENPACT MALAYSIA SDN. BHD.
Ukuran Perusahaan : 501 – 1000 Employees
Waktu Proses Lamaran : 26 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Dental, Education support, Medical, Vision, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts)
Lokasi : Kuala Lumpur
