Executive, Call Centre

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Jawatan Kosong Posisi Executive, Call Centre di Honda Malaysia Sdn Bhd

DESKRIPSI Jawatan Kosong

Job Responsibilities:-

  • To deliver first class, professional customer service to HMSB existing and potential customers.
  • To deliver front line customer services to ensure resolution of enquiries and complaints.
  • To provide customer with accurate and precise product and service information.
  • To liaise closely with both dealers and internal division for accurate delivery of information and fast resolutions.
  • To follows established procedures for each service request, adhering to agreed Key Performance Indicators (KPIs) and quality standards to maximize customer satisfaction.
  • To record all calls answered and received, systematically (both manual and computer system).
  • To escalate customer complaints or priority issues that cannot be completed with agreed procedures.
  • To perform constant follow-up with customers, dealers and internal division and update system immediately till the closure of enquiry or complaint in timely manner
  • To continuously strive to develop and maintain good rapport with our customers and strive towards Customer Satisfaction.

Job Requirements:-

  • Good communication, interpersonal and intrapersonal skills.
  • Good command of English language and Bahasa Malaysia, both written and spoken.
  • Highly motivated and energetic individual.
  • Team player with the ability to prioritizes and follow up.
  • Confident, mature and have continuous improvement mindset.
  • Customer service oriented and believes that ‘customer comes first’.
  • Must be computer literate.
  • Minimum Intermediate level Microsoft Office (Word, Excel, Power Point).
  • High competence in Problem Solving and Problem Analysis skills.

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Junior Executive
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 2 years
Jenis Pekerjaan : Contract
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134

Informasi perusahaan Pemberi Kerja, Honda Malaysia Sdn Bhd

Honda Malaysia Sdn Bhd

A company desire to live your dreams, Honda Malaysia Sdn Bhd would like to meet with you. We are a newly established joint venture company, currently engaged in the business of manufacturing, assembling and distributing HONDA automobiles. In accordance with our continuous incentives to expand and establish Malaysia as our future regional production centre, we are presently inviting dynamic and high motivated individuals who have the passion to excel to join our progressive team, as: 

Informasi Tambahan Perusahaan Honda Malaysia Sdn Bhd

Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 25 days
Industri : Manufacturing / Production
Tunjangan dan Lain-lain : Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Regular hours, Mondays – Fridays, Formal (e.g. Shirts + Ties), Flexible Work Hours, Work From Home
Lokasi : Petaling Jaya