Customer Service Officer (Call Centre)

By Posted on

Jawatan Kosong Posisi Customer Service Officer (Call Centre) di Integrated Health Plans (Malaysia) Sdn Bhd

DESKRIPSI Jawatan Kosong

Job Description:

  • Handle incoming/outgoing calls and emails within the targeted service levels
  • Act as the subject matter expert and provide coverage advice to customers on their enquiries
  • Work with inter-departments to resolve customers’ enquiries
  • Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
  • Issue Letter of Guarantees for patients
  • Book medical appointments on behalf of clients
  • Perform any other administrative function whenever required

Requirements:

  • Good communication, interpersonal and customer engagement skills
  • Good command of English and Bahasa (written and spoken) is a must
  • Customer service experience is required, preferably in a call centre environment
  • Excellent service mindset
  • Team player who can work together with a big team
  • Versatile and adaptive
  • Medical and/or health insurance knowledge is an advantage
  • Must be able to work in shifts, weekends and public holidays
  • Willing to work shifts, including night shifts (8-5pm, 11-8pm, 12-9pm, 3pm-12am, 11pm-8am)

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Junior Executive
Kualifikasi : Services, Customer Service
Pengalaman Kerja : 3 years
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134

Informasi perusahaan Pemberi Kerja, Integrated Health Plans (Malaysia) Sdn Bhd

Integrated Health Plans (Malaysia) Sdn Bhd

Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd) – a subsidiary of one of the leading healthcare providers in Asia is providing an integrated solution and tailored platform to the clients.

Our company is expanding rapidly in Asia Pacific region and would like to invite talented and qualified candidates to join us.

Join: Flexible 1 Month Part Time Job in Singapore

Informasi Tambahan Perusahaan Integrated Health Plans (Malaysia) Sdn Bhd

Ukuran Perusahaan : 51 – 200 Employees
Waktu Proses Lamaran : 8 days
Industri : Healthcare / Medical
Tunjangan dan Lain-lain : Medical, Regular hours, Mondays – Fridays, Business (e.g. Shirts)
Lokasi : Bayan Lepas