Jawatan Kosong Posisi Customer Service Executive (Mandarin Speaking/Based in Manila) di Gamma Interactive Inc.
DESKRIPSI Jawatan Kosong
Office Location: Makati City, Philippines.
Overview:
We’re looking for motivated and enthusiastic individuals who are looking to explore the opportunity to work abroad/outside of Malaysia to gain international exposure to join our exciting and fast moving CS team. With offices in multiple countries spanning across Asia and Europe, we can provide a platform for the right candidate to grow and take their career to the next level.
Job Purpose:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
- Will handle the China Market
- Deal directly with customers either by telephone, electronically (email/Chat)
- Perform customer verifications
- Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Follow up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Process orders, forms, applications and requests
- Record details of inquiries, comments, complaints and actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- To perform ad hoc duties assigned by team leader when needed
Requirements:
- Willing to work full time (onsite) in Makati, Manila, Philippines
- Willing to work in shifting schedules
- Strong communication skills in Mandarin (written and oral)
- Must possess a Bachelor’s/College Degree in any related field
- Service minded personnel with interest in helping and working with customers
- Should be able to ameliorate customer service skills
- A positive individual with a “can do”, results driven approach and attitude
- Ability to deliver high levels of service with minimal supervision
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Demonstrate trust, openness and respect in dealings with people
- Keen to develop themselves and learn new skills
- Good problem-solving skills with calm and patient attitude
- Able to handle customer complaints and deal effectively with upset customers
Benefits Provided:
- Company Accommodation/Housing Allowance
- Flight Ticket (for relocation), Work Visa
- Medical & Insurance Coverage
- Daily Meals (on-duty)
- 2-Year Service Reward Bonus
- Flight Ticket Allowance (every 2 years)
Informasi Tambahan Jawatan Kosong
Tingkat Pekerjaan : Entry Level
Kualifikasi : Services, Customer Service
Pengalaman Kerja :
Jenis Pekerjaan : Full-Time
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134
Informasi perusahaan Pemberi Kerja, Gamma Interactive Inc.
Gamma interactive Inc., (GII) has been a leading solutions provider since 2009. At GII, we are passionate about delivering the best on-demand solutions tailored to your business needs.
We have a wide range of services including payment support, relationship management, marketing, IT consultation, and many more. We aim to make your business more efficient and profitable by providing you with high quality solutions that can be customized as per your requirements.
We have partners in over 12 countries and are proud to have helped them grow their businesses and optimize their performance.
Informasi Tambahan Perusahaan Gamma Interactive Inc.
Ukuran Perusahaan : 201 – 500 Employees
Waktu Proses Lamaran : 14 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain :
Lokasi : Makati City
