Customer Care Representative

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Jawatan Kosong Posisi Customer Care Representative di Huawei Technologies (Malaysia) Sdn. Bhd

DESKRIPSI Jawatan Kosong

Fresh Graduate Program:

Fresh Graduate Program hiring in Huawei Malaysia is ongoing. This program offers outstanding local talents fixed-term contracts for an accelerated career, to boost their career while participating in multiple countries’ ICT development.

We will interview and hire fresh graduates and undergraduates who are completing their degrees in the year 2023. You may be completing your studies in a few more months, apply and secure your career at Huawei in advance.

Target Audience:

1. Fresh Graduates who looking for their first employment, both locally based and overseas based.

2. Graduating in the year 2023 and wishing to join the teams with a global development platform.

Interview Schedule: Video Interview On-going

Job Description

  1. Be responsible for service request reception, entitlement check, registration, and distribution.
  2. Daily inbound and outbound calls and ticket handling on the eCare system.
  3. Routine follow-up calls and emails on the status of the ticket to the customer.
  4. Carry out service satisfaction surveys, record customer comments and test calls on a regular basis.
  5. Handle Live chats timely
  6. Able to work on Night and Day shifts on a rotation basis.

Candidate Requirement

  1. Candidate MUST possess a Degree in any field.
  2. At least 1 year(s) of working experience in the related field is required for this position.
  3. Have good patience when handling customer complaints.
  4. Excellent communication skills.
  5. Professional with a positive self-image and good attitude.
  6. Willing to work long hours and on shifts when required.
  7. Basic knowledge in handling Microsoft Office, Lotus Notes and Microsoft Outlook Email programs.
  8. Excellent communication skills (both verbal and written) are essential in this role.

*Positions are offered by Huawei or Huawei’s Service Provider.

Informasi Tambahan Jawatan Kosong

Tingkat Pekerjaan : Entry Level
Kualifikasi : Services, Customer Service
Pengalaman Kerja :
Jenis Pekerjaan : Contract
Spesialisasi Pekerjaan : Services, Customer Service / 505, 134

Informasi perusahaan Pemberi Kerja, Huawei Technologies (Malaysia) Sdn. Bhd

Huawei Technologies (Malaysia) Sdn. Bhd

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world’s population.

Huawei’s vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei information, please refer to https://www.huawei.com/

Informasi Tambahan Perusahaan Huawei Technologies (Malaysia) Sdn. Bhd

Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 21 days
Industri : Telecommunication
Tunjangan dan Lain-lain : Miscellaneous allowance, Medical, Regular hours, Mondays – Fridays, Business (e.g. Shirts), attractive performance based incentive mechanism
Lokasi : Kuala Lumpur