Jawatan Kosong Posisi Admin Executive (3-Months Contract) di Zurich General Insurance Malaysia Berhad
DESKRIPSI Jawatan Kosong
Purpose:
To process customer requests (either via a phone call or written request) and to meet customer’s expectations by providing market leading service and retaining excellent customer relationships.
Key Accountabilities:
- Set and achieve high targets to maintain productivity, efficiency and quality standards.
- Meet customer requirements through processing a range of tasks encompassing the full product range.
- Build and maintain excellent customer relationships through processing a range of tasks.
- Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first class service to our customers.
- Contribute to a positive and supportive team culture and takes personal responsibility for resolving customers concerns.
- Work collaboratively across all Operational areas and demonstrate clear adherence to Customer Focus and Conduct
- Identify and take forward continuous improvement opportunities.
- Structure communication clearly and accurately to both internal and external customers.
- Identify opportunities to build customer relationships and build customer loyalty.
Business Accountabilities:
- Develop a practical understanding of how processes and systems in customer services relate to the management of risk and compliance.
- Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues
- Demonstrate knowledge of relevant customer service Credit Exposure systems, products, processes and procedures to be able to provide outstanding service to customers/brokers/distributors/colleagues, referring the more complex professional queries to the right department/colleague.
- Operate within a straight forward customer focused routine or process, constantly monitoring the quality of outputs to ensure they fit business requirements, and acting as a technical point of escalation for more junior members of the team.
Requirements:
- Bachelor’s degree or equivalent
- Detail-oriented with strong analytical and problem-solving skills
- Energetic, enthusiastic and have a passion for great efficiency
- Excellent communication skills
Check here for : Admin Executive / Assistant
Informasi Tambahan Jawatan Kosong
Tingkat Pekerjaan : Junior Executive
Kualifikasi : Admin/Human Resources, Clerical/Administrative Support
Pengalaman Kerja : 1 year
Jenis Pekerjaan : Contract
Spesialisasi Pekerjaan : Admin/Human Resources, Clerical/Administrative Support / 502, 133
Informasi perusahaan Pemberi Kerja, Zurich General Insurance Malaysia Berhad
Zurich is one of the world’s leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.
Founded in Switzerland in 1872, the Zurich Insurance Group (“Zurich”) is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis. At Zurich, our mission is to help customers understand and protect themselves from risk. With about 53,000 employees, we provide a wide range of property and casualty, as well as life insurance products and services. We serve individuals, small businesses, as well as mid-sized and large companies, including multinational corporations, in more than 210 countries and territories worldwide.
Informasi Tambahan Perusahaan Zurich General Insurance Malaysia Berhad
Ukuran Perusahaan : 201 – 500 Employees
Waktu Proses Lamaran : 29 days
Industri : Insurance
Tunjangan dan Lain-lain : Dental, Medical, Regular hours, Mondays – Fridays, Formal (e.g. Shirts + Ties)
Lokasi : Kuala Lumpur
