Customer Service Team Leader
We are looking for a Customer Service Team Leader to oversee day‑to‑day operations and drive service excellence in a BPO or corporate environment.
Key Responsibilities
Lead, coach, and develop a team of Customer Service Representatives to meet performance targets.
Monitor team productivity and quality across voice, email, and chat channels.
Ensure adherence to service standards, company policies, and regulatory requirements.
Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.
Prepare and present regular performance reports to management.
Foster team engagement and maintain a positive, high‑performance work environment.
Minimum Qualifications
Diploma holder with experience in Customer Service or BPO.
Background in Sales, Hospitality, or Customer Service (preferred).
English proficiency at C1 level.
Knowledge of Japanese or Korean is a plus (not mandatory).
Willing to work shifting schedules with flexibility.
Profil perusahaan
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
1,001-5,000 employees
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.