Jawatan Kosong Posisi MIS & Data Reporting Analyst di Startek
DESKRIPSI Jawatan Kosong
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner.
- Develops MIS documentation to allow for smooth operations and easy system maintenance.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports on periodic basis.
- Develop MIS system for customer management and internal communication.
- Provide strong reporting and analytical information support to management team.
- Generate both periodic and ad hoc reports as needed.
- Understand customer problems and provide appropriate technical solutions.
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Provide customer support and assistance in issue troubleshooting and resolution.
- Strong verbal & written communication skills in English.
- Proficient in Microsoft excel and powerpoint
- Good time management, independent and meticulous.
- Able to work under pressure and interact with all levels.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably candidate whom have experience in Call Centre Industry
- Full-Time position(s) available.
Informasi Tambahan Jawatan Kosong
Informasi perusahaan Pemberi Kerja, Startek
Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit www.startek.com.
Informasi Tambahan Perusahaan Startek
Ukuran Perusahaan : 2001 – 5000 Employees
Waktu Proses Lamaran : 21 days
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Miscellaneous allowance, Sports (e.g. Gym), Performance Incentive Scheme, Business Casual, Based on business needs
Lokasi : Kuala Lumpur