Operations & Admin Executive
About the role
We are looking for a reliable, organised, and proactive Operations Coordinator to support our day-to-day business operations. You will work across store operations, staff scheduling, recruitment, customer enquiries, events, e-commerce fulfilment, distribution, and inventory coordination.
Key responsibilities
Handle delivery platform issues and appeals, collecting supporting photos, information, and CCTV footage where required
Follow up on outstanding cases until they are resolved
Assist with general day-to-day store operational matters
Respond to customer enquiries across Instagram, TikTok, Email, WhatsApp, and Telegram professionally and promptly
Follow up on unresolved enquiries and escalate complaints or complicated matters when necessary
Collect staff availability weekly and follow up with staff who have not submitted their availability
Assist with shift planning, manpower requirements, and coordinate replacements and last-minute staffing changes
Contact candidates interested in joining the team, schedule and assist with interviews, and track candidate progress
Assist successful candidates with onboarding before their first shift
Coordinate orders from platforms such as Shopee, TikTok Shop, and Shopify, and prepare mailing sheets and packing lists for the packing team
Monitor stock levels across stores, identify low-stock items, and assist with stock transfers between locations
About you
Organised and detail-oriented
Responsible and reliable
Comfortable following up with people
Able to manage multiple tasks at the same time
A clear and professional communicator
Proactive in identifying and solving problems
Comfortable using messaging platforms, spreadsheets, and online systems
Able to work independently without requiring constant reminders
Willing to learn and follow company SOPs
Experience in retail operations, customer service, administration, events, logistics, or e-commerce would be an advantage, but training can be provided for the right candidate