National Service Manager - Service Center

About the role

Lead and manage a Service Center across multiple branches in Indonesia, overseeing team performance and service delivery to ensure optimal work quality and customer satisfaction.

Key responsibilities

• Lead and supervise a team of service professionals to ensure optimal work quality

• Provide guidance, training, and support to team members as needed

• Develop and implement strategies to improve service quality and efficiency

• Handle customer complaints promptly and effectively to ensure customer satisfaction

• Collaborate with other departments to ensure seamless service delivery

• Analyze service performance data to identify areas for improvement

• Build strong relationships with customers through regular communication and follow-up

• Prepare reports and presentations to monitor and communicate service performance

• Manage and monitor the service department budget within the assigned area

• Stay updated on industry trends and best practices to drive innovation and service excellence

Requirements

• Minimum 5-6 years of experience managing Service Center of multiple branches in Indonesia, including leading a team (preferably in Smartphone/Electronics/Telecommunications industry)

• Strong leadership and team management abilities

• Excellent verbal and written communication skills in English

• Proficiency in Microsoft Excel (basic and advanced functions)

• Problem-solving and decision-making capabilities

• Customer satisfaction-oriented

• Willingness to learn and adapt quickly