RESERVATION & ADMINISTRATION STAFF

About the role

We are seeking qualified and professional candidates to join our team in the Travel, Hospitality, Event & Wedding industry. This role encompasses two positions: Reservation Staff and Administration Staff.

Key responsibilities

• Handle hotel, transportation, tour, event, wedding reservations and guest requirements

• Communicate and confirm with hotels, venues, vendors, and partners

• Prepare quotations, booking confirmations, and reservation documents

• Ensure all booking details are accurate and meet client needs

• Follow up on payments, booking changes, and special requests

• Coordinate with internal teams to ensure smooth service delivery

• Handle company administration and documentation

• Create and manage data using Microsoft Word, Excel, and PowerPoint

• Assist in preparing quotations, proposals, reports, costing, and company documents

• Perform filing and manage databases in an organized and systematic manner

About you

• Minimum 3 years of work experience

• Experience in the hospitality industry, particularly: Travel Agent, Event Organizer, Wedding Planner/Wedding Organizer, or Hotel/Hospitality

• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint

• Good spoken and written English language skills

• Spoken and written Mandarin Chinese is a significant advantage

• Experienced working with data, documents, quotations, and partner communication

• Detail-oriented, organized, responsible, and strong problem-solving abilities

• Able to understand and use ChatGPT, Gemini, and similar AI tools

• Able to use AI to assist with work such as drafting, research, data processing, translation, and content/proposal preparation

• Willingness to continuously learn new technology and work systems