IT Support Staff
Job Description
Provide technical support and respond to user requests related to computer systems, software, printers, email, and network connectivity.
Diagnose and resolve hardware, software, and network issues for end users.
Assist employees with system usage, application access, file-sharing permissions, and basic IT training as required.
Record, track, and resolve IT issues using a helpdesk ticketing system.
Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
Support user account creation, password resets, and access management across IT systems.
Perform regular maintenance and maintain accurate inventories of IT hardware, devices, and software.
Escalate complex technical issues to senior IT staff or supervisors when required.
Maintain and update IT procedures, technical documentation, and support records.
Support the implementation of IT security policies, including identifying suspicious emails and reporting phishing attempts.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Good knowledge and understanding of information technology and related systems.
Fluent in English, both written and spoken.
Strong communication and interpersonal skills.
Hardworking, proactive, responsible, enthusiastic, and able to work effectively as part of a team.
Pleasant and well-mannered attitude.
Ability to multitask and effectively prioritize responsibilities.
Strong customer service orientation with a focus on providing excellent support.
Willingness and ability to travel as required.
Profil perusahaan
As Indonesia is positioning the geothermal energy as its strategic power source, the country holds the world's largest amount of potential geothermal resources around 40%. The enhancement of geothermal power projects is one of the strategic and environmental friendly energy sources, which also becomes the priority of the Government of Indonesia in securing alternative energy sources. This is in line with the Government's policies in energy diversification, fuel oil (Bahan Bakar Minyak = BBM) consumption reduction and anticipating the rise in electricity demands in lndonesia, especially in North Sumatera. Sarulla Geothermal Project is a core part of the Indonesian government's electricity development program (the FastTrack Program II) and a private sector financed geothermal project to successfully conclude power purchase arrangements under that program. To support the electricity demands in North Sumatera, Sarulla Operations Ltd. ("SOL") has built the largest geothermal power plant in the world in a single contract with the capacity of 3 x 110 MW ("Project"). The location of the Project is Pahae Julu and Pahae Jae Districts, North Tapanuli Regency, North Sumatra Province. The Project will be fueled by steam and brine from two production and injection facilities at Silangkitang ("SIL") and Namora-I-langit ("NIL") reservoirs. The plants of the Project will apply Geothermal Combined Cycle Units ("GCCU") which are more efficient than conventional flash type geothermal power plants. The plants will capture the steam and brine from the wells and produce energy throughout the day and is intended for base load operation. The condensate steam and the brine water will be re-injected into underground via wells to maintain sustainable geothermal resources. The Project also include approximately 20 km transmission line from plants to the 150/275 KV substation.
101-1,000 employees
As Indonesia is positioning the geothermal energy as its strategic power source, the country holds the world's largest amount of potential geothermal resources around 40%. The enhancement of geothermal power projects is one of the strategic and environmental friendly energy sources, which also becomes the priority of the Government of Indonesia in securing alternative energy sources.