Customer Service

Job Description:

• Manage large amounts of incoming phone calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

Requirements:

• Experienced as a Customer Service for 2 years.

• Experienced in a senior customer-service role.

• Strong attention to detail and a knack for process improvement.

• Excellent verbal and written communication skills.

• Strong understanding of customer service best practices and standards.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and ability to prioritize tasks.

• Ability to work in shifts.