Customer Relation Officer (CRO)

About the role

We are seeking a Customer Relation Officer (CRO) to join the team at Miracle Aesthetic Clinic Batam. This is a contract position based in Batam, Riau Islands. As a Customer Relation Officer, you will be the vital link between our clinic and our valued clients, ensuring exceptional service delivery and building long-lasting relationships. This role is essential to maintaining our reputation for excellence in aesthetic healthcare and directly contributes to client satisfaction and retention.

Key responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email, and in-person interactions

• Maintain comprehensive client records and ensure accurate documentation of all customer interactions

• Assist clients with appointment scheduling, rescheduling, and cancellations

• Provide detailed information about aesthetic services, treatment options, and clinic policies

• Handle customer complaints and concerns with empathy and work towards effective resolutions

• Build and nurture positive relationships with existing and prospective clients

• Follow up with clients post-treatment to ensure satisfaction and encourage repeat business

• Coordinate with clinical staff to ensure seamless service delivery

• Process client payments and maintain financial records accurately

• Support marketing initiatives and promotional activities when required

What we're looking for

• Proven experience in customer service or client-facing roles, preferably in healthcare, wellness, or aesthetic industries

• Excellent communication skills in both verbal and written English; additional languages are advantageous

• Strong interpersonal abilities with a genuine passion for delivering outstanding customer service

• Professional demeanour with the ability to remain calm and composed when handling difficult situations

• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications

• Organisational skills with the ability to manage multiple tasks and priorities efficiently

• Reliability and commitment to maintaining confidentiality and data protection standards

• Flexibility and adaptability in a fast-paced clinic environment

• Knowledge of aesthetic treatments and procedures is desirable but not essential; training will be provided

What we offer

• Competitive contract remuneration package

• Opportunity to work within a professional aesthetic team

• Access to ongoing training and development in customer service excellence and aesthetic industry knowledge

• Positive and supportive working environment with a dedicated team

• Exposure to international clientele and diverse cultural experiences

• Potential for contract renewal and career progression based on performance

Apply now

Ready to make a difference in our clients' aesthetic journey? Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. We look forward to hearing from you!