Staff IT

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other hardware devices.

• Manage user accounts, system access, and email configurations.

• Experience in configuring and managing OneDrive for Business and SharePoint Online.

• Perform routine maintenance, updates, and patches on operating systems and software.

• Troubleshoot and resolve hardware, software, and network-related issues promptly.

• Monitor and maintain LAN/WAN, Wi-Fi, switches, routers, and firewalls.

• Support installation and maintenance of antivirus, backup, and security systems.

• Ensure data backups are performed regularly and data recovery mechanisms are tested.

• Provide technical support to users onsite and remotely.

• Maintain inventory of IT assets, licenses, and warranties.

• Coordinate with external vendors and service providers for hardware/software procurement or repairs.

• Document IT processes, configurations, and issue resolutions for reference.

• Monitor internet usage and enforce security and usage policies.

Required Skills & Qualifications:

• Bachelor’s degree/diploma in IT, Computer Science, or related field.

• 2+ years of experience in IT support, system administration, or network support.

• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

• Hands-on experience with routers, firewalls, switches, and wireless networks.

• Familiarity with Active Directory, DNS/DHCP, and remote desktop tools.

• Excellent problem-solving skills and ability to work under pressure.

• Good communication and interpersonal skills.