Assistant Site FM Manager

Job Description

• Oversee and control daily data center facility operations to ensure reliability, availability, and operational readiness of M&E systems.

• Plan, coordinate, and monitor preventive and corrective maintenance activities to ensure timely and proper execution.

• Monitor operational progress, maintenance schedules, KPIs, and site activities, and ensure alignment with operational plans.

• Lead and supervise site operations teams, including manpower allocation, shift coverage, task execution, attendance, discipline, and team development.

• Coordinate incident and emergency response, including troubleshooting, escalation, recovery, and root cause analysis at site level.

• Ensure compliance with SOP, MOP, EOP, HSE requirements, regulatory standards, and customer requirements.

• Coordinate with customers, NOC, Service teams, vendors, and other stakeholders to ensure smooth execution of operational and maintenance activities.

• Lead routine customer meetings, KPI reviews, operational updates, and action tracking as required.

• Monitor vendor activities and performance to ensure compliance with agreed SLA, KPI, quality, safety, and schedule requirements.

• Monitor asset condition and maintenance performance and support reliability improvement and asset lifecycle planning.

• Ensure operational, maintenance, incident, and asset documentation is accurate, complete, and up to date.

• Identify opportunities for operational improvement, cost optimization, energy efficiency, and service quality improvement.

• Support audit activities and ensure timely follow-up and closure of compliance gaps and findings.

• Act as Deputy Site FM Manager during the FM Manager's absence within the defined authority.

Requirements

• Bachelor's degree in engineering, Facilities Management, or a related field.

• Minimum 5+ years of relevant experience in data center facilities, critical facilities, building management, or a similar mission-critical environment.

• Experience in facility operations, maintenance management, incident management, and troubleshooting.

• Strong technical understanding of critical M&E systems, including UPS, generators, HVAC/CRAH, BMS, fire protection systems, and related infrastructure.

• Experience in leading or supervising technical/operations teams in a 24/7 operational environment.

• Good understanding of SOP, MOP, EOP, HSE, risk management, and operational compliance.

• Strong planning, coordination, and progress control skills.

• Strong communication and stakeholder management skills, with the ability to coordinate with customers, vendors, and internal teams.

• Ability to monitor KPIs, analyze operational performance, and drive follow-up actions.

• Strong problem-solving, decision-making, and incident response capabilities.

• High level of ownership, accountability, operational discipline, and safety awareness.

• Willing to work in a 24/7 mission-critical environment and support emergency response or escalation when required.