Key Responsibilities
1. Tyre Performance Monitoring & Reporting
Conduct regular visits to fleet customers (logistics, trucking, and bus operators)
Monitor TBR tyre performance including mileage, wear patterns, and usage conditions
Collect and analyze field data to evaluate tire performance
Prepare periodic reports (fitment, mid-life, removal stage) with actionable insights
2. Customer Application Analysis & Technical Proposal
Analyze customer operating conditions (road, load, distance, driving behavior)
Recommend suitable TBR tyre patterns and specifications
Develop technical proposals to improve cost efficiency and fleet productivity
Support Sales team in customer meetings, presentations, and solution discussions
3. Tire Inspection & Claim Handling
Conduct inspection and failure analysis of scrap/returned tyres
Identify root causes (maintenance issues, road conditions, misuse, or product-related)
Prepare technical reports for internal use and customer communication
Support claim evaluation and provide technical justification
4. Customer Training & Technical Support
Deliver training programs for customers, drivers, and fleet operators on:
Tyre maintenance and pressure management
Tyre handling and safety practices
Best practices to maximize tyre lifespan
Support implementation of proper tyre management systems
5. Cross-functional Support & Continuous Improvement
Act as a technical liaison between customers and internal teams (Sales, Technical, Product)
Provide market and product performance feedback
Support product improvement initiatives and business growth strategies
Build strong relationships with key customers to ensure long-term partnership
Requirements
Bachelor’s degree (Engineering or related field preferred)
Minimum 3 - 5 years of experience in TBR tire industry, commercial vehicles, or fleet operations
Strong knowledge of TBR and OTR products and applications
Good analytical, communication, and presentation skills
Fluent in English (is a plus)
Willing to travel extensively across Indonesia
Possess valid driving license (SIM A and SIM C)
PT. MASUK SUKSES PERTAMA adalah sebuah perusahaan PMA yang berdiri pada bulan Mei 2019 di ibu kota Indonesia, Jakarta.