Application Support (Client Account Manager)

This position is under PT IMT Tech Indonesia, based in WTC 3, Central Jakarta, and open for Indonesian Only.

Job Descriptions:

• Liaise with customers to gather information and data required for system setup, implementation, and post-sales support.

• Assist in Data Migration Activities to ensure smoothness of Project Implementation.

• Identify and resolve issues within the collected information and data; communicate with clients to clarify and provide suitable solutions.

• Prepare and maintain comprehensive system documentation, ensuring it reflects the latest system updates and releases.

• Compile, document, and update ongoing issues, contributing actively to the internal knowledge base.

• Lead client discussions to ensure smooth communication and project understanding.

• Monitor project timelines and coordinate with programmers to address any technical issues efficiently.

  
  

Job Requirements

• Eligibility: Indonesian candidate only.

• Languages: Proficiency in English and Bahasa Indonesia is required.

• Education: Diploma or Degree holders of Computer Science, Information Technology, Enterprise information system, IT related disciplines or Accounting.

• Experience: Above 2 years of experience, preferably in the ERP (Accounting Modules) and IT industry or property management sector.

• Skills & Attributes: Strong ability to prioritize and multitask effectively.

• Capable of working independently with a high level of commitment, integrity, and a proactive attitude. Excellent communication skills and a customer-focused approach.