Frontliner - Banking
Job Description:
Process customer transactions accurately and in line with SOP.
Handle priority transaction and ensure excellent service.
Handle customer inquiries and complaints professionally and efficiently.
Provide accurate information to customers and coordinate with relevant parties when necessary.
Maintain and update customer information in the Bank's system.
Requirements:
Minimum education Bachelor's Degree (S1).
Minimum 2 years of experience in a similar position, preferably in the banking industry.
Detail-oriented, honest, and responsible.
Possess strong communication and interpersonal skills with a high level of motivation.
Able to work efficiently in a team, under pressure, and tight reporting deadline.
Fluent in English (speaking & writing).
Proficient in Microsoft Office applications.
Profil perusahaan
Bank Perdania was established in 1958 as a commitment to support the realization of better economic cooperation between Japan and Indonesia. The journey taken by Bank Perdania to achieve business maturity was accomplished through various initiatives, and this culminated in our success in establishing two branch offices in Surabaya and Bandung. The branch offices brought momentum for Bank Perdania in thriving to expand presence through banking industry in this country. The continuous experience and learning process had driven Bank Perdania forward, followed by the changing of names to Daiwa Perdania Bank in 1994, Bank Daiwa Perdania in 1999, and Bank Resona Perdania (“the Bank”) in 2003. Supplied with extensive history of contribution in strengthening international business cooperation between Japan and Indonesia, the Bank have served and supported the national economic development for more than 55 years. The Bank primarily focuses on Japanese companies, Japan-Indonesia joint venture companies, and local companies. The Bank provides services including various types of corporate banking products and services such as deposit, credit, export, import, remittance, bank guarantee, as well as leasing service through the subsidiary of PT Resona Indonesia Finance.
101-1,000 employees
Bank Perdania was established in 1958 as a commitment to support the realization of better economic cooperation between Japan and Indonesia. The journey taken by Bank Perdania to achieve business maturity was accomplished through various initiatives, and this culminated in our success in establishing two branch offices in Surabaya and Bandung. The branch offices brought momentum for Bank Perdania in thriving to expand presence through banking industry in this country.