Case Processing Officer

As a Case Processing Officer, you'll take over client cases once the consultation phase is complete. Your role is to manage each case from start to finish by organizing documents, preparing applications, coordinating with clients, and ensuring every submission is accurate and completed on time. You'll work with multiple cases simultaneously, maintain organized records, and continuously improve internal processes to keep operations running efficiently. 

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🔑 Key Responsibilities

- Prepare and submit education and visa applications accurately and on time.

- Review, organize, and verify client documents to ensure all requirements are met.

- Manage multiple client cases while keeping accurate records and tracking progress.

- Maintain and improve internal case management systems, primarily using Google Sheets.

- Communicate professionally with clients regarding required documents, application progress, and next steps.

- Coordinate application submissions, payments, and supporting documentation.

- Identify process improvements that increase efficiency and reduce errors.

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✅ Requirements

- Exceptional attention to detail and strong logical thinking.

- Highly proficient in Google Sheets and comfortable working with structured digital systems.

- Strong written and verbal communication skills in both Bahasa Indonesia and English.

- Able to prioritize multiple tasks while maintaining accuracy.

- Self-motivated, organized, and able to work independently.

- Enjoys working with documents, administrative processes, and structured workflows.