Customer Service & Documentation Import (Shipping & Freight Forwarding)
About the role
PT. Tisco Sindo Logistics is seeking a dedicated Customer Service & Documentation Import to join our team in North Jakarta. This is a full-time position that plays a crucial role in our shipping, freight and cargo forwarding operations. As a Customer Service & Documentation Executive, you will be the vital link between our clients and our logistics operations, ensuring seamless communication and accurate documentation throughout the export and import process. This role is essential to maintaining our reputation for excellence in the shipping, freight forwarding industry and directly impacts client satisfaction and operational efficiency.
Key responsibilities
Correspondences with the related overseas agent offices and consignee
Sending Notice of arrival to customers
Checking ad replying emails
Explanations and clarification if any question and special case
Checking schedule of the vessel arrivals
Preparing documents for incoming cargoes from Principal system - Genesis
Checking manifest and ensure to the documents before submission to customs or vessel operator
Coordinating with the finance team for the charges collection and payment settlement
Checking the completeness of EDO request and releasing EDO by Qwiik system
Extend EDO, if any
Recap import volume and report to weekly basis
Monitoring the long staying container and update to all the related parties such as POL office, HQ and consignee
Receiving, checking and processing for refundable of container deposit
Counter service
What we're looking for
Proven experience in export and import documentation or shipping, freight forwarding customer service
Strong knowledge of international shipping procedures, customs regulations and documentation requirements
Excellent organizational skills with the ability to manage multiple shipments simultaneously
Proficiency in relevant software systems and MS Office applications
Outstanding communication skills in English and Indonesian, both written and verbal
Detail-oriented approach with high accuracy in documentation and data entry
Problem-solving abilities and the capacity to work under pressure in a fast-paced environment
Professional demeanor and strong customer service orientation
Familiarity with port operations, shipping lines and customs procedures
Knowledge of HS codes and Intercoms is advantageous
Relevant certification or diploma in logistics, international trade or business administration is preferred
What we offer
At PT. Tisco Sindo Logistics, we are committed to creating a supportive and professional work environment. We offer competitive compensation packages, opportunities for career development and advancement within our growing organization. As a full-time employee, you will benefit from a structured work schedule, a collaborative team environment and ongoing training to enhance your expertise in the freight forwarding industry. We believe in investing in our employees and supporting their professional growth through various development initiatives and clear career pathways.
About us
PT. Tisco Sindo Logistics is a leading freight and cargo forwarding company operating in the heart of North Jakarta. With extensive experience in international shipping and logistics, we specialize in providing comprehensive export and import services to clients across diverse industries. Our mission is to deliver reliable, efficient and cost-effective freight forwarding solutions that connect businesses globally. We pride ourselves on our commitment to excellence, regulatory compliance and customer satisfaction. Our team of dedicated professionals is driven by a passion for logistics innovation and a commitment to helping our clients succeed in their international business ventures.
Apply now
If you meet the qualifications and are excited about joining a dynamic team in the freight forwarding industry, we encourage you to submit your application today. Please send your CV, a cover letter and any relevant certifications or references to PT. Tisco Sindo Logistics. We look forward to hearing from you.