Customer Service English LiveChat

About the role

We are seeking a Customer Service English LiveChat representative to join PT Indotel Maju Bersama, a dynamic and growing company in the call centre and consumer services industry. This is a full-time position based in Yogyakarta Special Region. As a Customer Service English LiveChat specialist, you will be the frontline of our customer support operations, providing real-time assistance to customers through our live chat platform. You will play a crucial role in delivering exceptional customer experiences, resolving inquiries promptly, and maintaining the high standards of service that define our company.

Key responsibilities

• Respond to customer inquiries via live chat in English with professionalism and accuracy

• Provide timely and effective solutions to customer issues and concerns

• Maintain detailed and accurate records of all customer interactions and transactions

• Handle multiple chat conversations simultaneously whilst maintaining quality and response time standards

• Identify customer needs and offer appropriate products or services to enhance customer satisfaction

• Escalate complex issues to supervisors or specialist teams when necessary

• Follow company protocols and procedures to ensure consistent service delivery

• Contribute to a positive team environment and support colleagues when needed

• Monitor and meet or exceed key performance indicators such as response time, resolution rate and customer satisfaction scores

What we're looking for

• Fluent English communication skills, both written and verbal, with excellent grammar and spelling

• Proven experience in customer service, preferably in a live chat or call centre environment

• Strong problem-solving abilities and a customer-centric approach to service delivery

• Ability to multitask and manage multiple conversations simultaneously without compromising quality

• Excellent typing speed and accuracy to handle fast-paced interactions

• Patience, empathy and strong interpersonal skills when dealing with diverse customers

• Proficiency with customer service software and live chat platforms

• High school diploma or equivalent; further education or certification in customer service is a plus

• Ability to work flexible hours as required by the business, including potential evening or weekend shifts

• Strong attention to detail and organisational skills

What we offer

PT Indotel Maju Bersama is committed to fostering a supportive and inclusive workplace. We offer competitive remuneration packages, performance-based incentives, and opportunities for career progression within our organisation. We provide comprehensive training programmes to support your professional development and equip you with the skills needed to excel in this role. Our company values work-life balance and offers flexible working arrangements where appropriate. We maintain a collaborative team environment where your contributions are recognised and valued. Additionally, we offer employee benefits that contribute to your overall wellbeing and satisfaction in your role.

About us

PT Indotel Maju Bersama is a prominent player in the call centre and consumer services industry, dedicated to delivering exceptional customer support solutions. We pride ourselves on maintaining high service standards and building strong relationships with our customers. Our company is driven by a commitment to excellence, innovation and customer satisfaction. We work with a diverse range of clients and industries, providing comprehensive support services that drive business success. At PT Indotel Maju Bersama, we believe our employees are our greatest asset, and we foster a culture of continuous improvement, teamwork and professional growth.

Apply now

If you are an enthusiastic, customer-focused professional with strong English communication skills and experience in customer service, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and motivation for joining our team. Join PT Indotel Maju Bersama and become part of a dynamic organisation where your customer service excellence makes a real difference.