Tour Guide (Guest Relation Expert)
About the role
Pt Island Connections International is seeking a talented and customer-focused Guest Relation Expert to join our team in Batam, Riau Islands. This part-time role will be responsible for providing exceptional guest services and creating memorable experiences for our valued customers. As the face of our company, you will play a crucial part in ensuring the satisfaction and enjoyment of our guests throughout their stay.
What you'll be doing
Greeting and welcoming guests upon arrival, ensuring a warm and friendly reception
Resolving guest inquiries and concerns promptly and professionally
Assisting guests with check-in and check-out procedures
Providing recommendations and information about local attractions, activities and dining options
Coordinating with other departments to ensure seamless service delivery
Maintaining high standards of cleanliness and organisation in the guest reception area
Actively listening to guest feedback and implementing improvements to enhance the overall guest experience
What we're looking for
Previous experience in a customer-facing role, preferably within the hospitality industry
Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
Excellent problem-solving and conflict resolution skills
Proficiency in English and the local language(s)
Ability to work well in a team and independently
Enthusiastic, friendly and service-oriented attitude
Flexible schedule to accommodate the needs of our guests
What we offer
At PT. Island Connections International, we are committed to creating a positive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work-life balance. Join our dynamic team and be a part of our mission to provide exceptional guest experiences.
About us
Pt Island Connections International is a leading provider of hospitality services in the Riau Islands. With a strong focus on customer satisfaction, we strive to create unforgettable experiences for our guests. Our team of dedicated professionals is passionate about delivering exceptional service and creating lasting memories for all who visit our properties.
Apply now to be our next Guest Relation Expert and join our growing team!
Profil perusahaan
Telunas Resorts is a leading geo-tourism resort brand in Asia that manages resorts in remote locations far from the hustle and bustle of city life. We invite our guest to disconnect from the busyness in their life so that they can connect with what is important. We seek to create a holistic impact that touches the four P’s: Planet ( protecting the environment ), People ( social impact in our community ), Prosperity ( lifting the local economy in which we operate), and Purpose ( helping our team find and live out their purpose ). While doing this, we also seek to build a profitable business.
51-100 employees
Telunas Resorts is a leading geo-tourism resort brand in Asia that manages resorts in remote locations far from the hustle and bustle of city life. We invite our guest to disconnect from the busyness in their life so that they can connect with what is important. We seek to create a holistic impact that touches the four P’s: Planet ( protecting the environment ), People ( social impact in our community ), Prosperity ( lifting the local economy in which we operate), and Purpose ( helping our team find and live out their purpose ). While doing this, we also seek to build a profitable business.