Guest Relation Manager

Job Description :

• Build and maintain networking & relationships with VIP guests while ensuring guest satisfaction & loyalty.

• Ensure smooth VIP section operations, including managing reservations, guest lists (GL), and accurate table allocations.

• Build and maintain external networks and public relations (PR) to expand the VIP guest database.

• Handle guest complaints and special requests professionally while maintaining accurate customer records and guest preferences.

Requirement :

• Minimum 3–5 years of experience handling VIP guests, premium high-value clients, in VIP Guest Relations, Hospitality, Nightlife, or Luxury Service.

• Previous experience in a nightclub environment with strong sales skills and excellent customer service.

• Excellent communication, interpersonal, and relationship-building skills to maintain strong connections with VIP guests.

Benefit :

• Attractive Basic Salary

• Service Charge Bonus

• Meal Allowance

• BPJS Kesehatan & Ketenagakerjaan

• Annual Medical Check-Up (MCU)

• Professional Career Development & Growth Opportunities