Business Representative (Marketplace)

Responsibilities

- Build, maintain, and strengthen long-term relationships with marketplace seller partners.

- Act as the primary point of contact for seller partners, providing timely support and business solutions.

- Drive seller engagement by encouraging participation in marketplace campaigns, promotional programs, and business initiatives.

- Monitor seller performance, sales trends, and store activities to identify growth opportunities.

- Provide recommendations to improve sell-in, sell-out, product assortment, pricing strategies, and overall store performance.

- Collaborate with internal teams to ensure product availability, campaign execution, and operational excellence.

- Analyze marketplace performance data and prepare regular reports on seller growth, campaign effectiveness, and retention metrics.

- Develop and execute retention strategies to improve seller activation, engagement, and long-term partnership.

Requirements

- Bachelor's degree in Business, Management, Marketing, Communications, or related fields.

- Minimum 2–3 years of experience in Marketplace Account Management, Seller Success, Merchant Success, Marketplace Partnership, E-commerce Account Management, Marketplace Operations, or similar roles.

- Hands-on experience managing marketplace platforms such as Shopee, Tokopedia, TikTok Shop, Lazada, or other e-commerce platforms.

- Strong understanding of marketplace operations, seller management, promotional campaigns, and e-commerce business processes.

- Experience analyzing sales performance, GMV, campaign performance, seller engagement, or other marketplace business metrics.

- Excellent communication, relationship management, negotiation, and stakeholder management skills.

- Proficient in Google Workspace, Microsoft Excel, CRM systems, and data reporting tools.

- Target-oriented, analytical, proactive, and able to work collaboratively across functions.