Member Experience Supervisor

Member Experience Supervisor

About us:

FIT HUB is a venture-backed technology-driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB's mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we’ve built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness-enthusiasts alike.

The Opportunity :

In this role, you will be part of the Operation Excellence and Customer Experience team. As a Member Experience Supervisor, you will play a pivotal role in ensuring exceptional standards across all club facilities, services, and operations. You will be responsible for conducting regular assessments, inspections, and audits to maintain and improve the quality of services and facilities offered by FIT HUB.

Job description :

• Handle a small team to conduct regular inspections and audits within FIT HUB facilities, equipment, and services to ensure compliance with company standards and policies.

• Create, improve and maintain service quality standards for Customer Service and Housekeeping role to ensure best customer experience

• Collaborate with club managers and staff to address and resolve any quality-related issues identified during inspections.

• Generate reports summarizing inspection findings, highlighting areas of improvement, and suggesting corrective actions.

• Monitor and follow up on the implementation of corrective measures to guarantee continuous quality enhancement.

Requirements :

• Bachelor's Degree in a related field or equivalent practical experience.

• Previous experience in quality assurance, customer success, inspections, or a similar role within the fitness or hospitality industry is preferred.

• Strong attention to detail and the ability to identify and articulate quality-related issues.

• Excellent communication and interpersonal skills for effective collaboration with club managers.