Customer Service EXIM Specialist

Moving Ahead With You

PT Energy Logistics is an integrated logistics company specializing in providing end-to-end logistics solutions for the energy industry. Our services include project logistics, transportation, freight forwarding, customs clearance, warehousing and integrated logistics support for the oil & gas, mining, and energy sectors.

As our business continues to grow, we are looking for an experienced and highly motivated Customer Service Export-Import Supervisor to join our team.

Position: CS EXIM Supervisior

Location in Fatmawati - Jakarta

Required Knowledge, Skills, and Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.

• Minimum 4 years of experience in Export-Import Customer Service, Customs Clearance, Freight Forwarding, or PPJK operations.

• Minimum 2 years of experience in a supervisory, coordinator, or team leader role.

• Strong knowledge of Indonesian Customs regulations and documentation, including PIB, PEB, HS Code, CEISA 4.0, INSW, and import/export procedures.

• Experience using CEISA 4.0 and customs documentation systems is required.

• PPJK Certification is an advantage.

• Strong leadership and team management skills.

• Excellent communication, coordination, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Customer-oriented with the ability to work under pressure and meet tight deadlines.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Good command of both English and Bahasa Indonesia, written and spoken.

• Willing to travel to ports, airports, and customs offices when operationally required.

• Able to join immediately is preferred.

Key Responsibilities.

• Supervise and lead the Customer Service Export-Import team to ensure smooth day to-day operations.

• Coordinate with management, customers, shipping lines, airlines, customs authorities, and internal departments to ensure timely and efficient execution of import and export shipments.

• Manage end-to-end export and import documentation processes, ensuring compliance with Indonesian Customs regulations and company procedures.

• Prepare, review, and submit customs documents including PIB, PEB, and other import/export documentation through CEISA 4.0 and other related customs systems.

• Monitor and manage documentation through the Portal Pengguna Jasa (PPJK Portal) and Customs systems.

• Coordinate customs clearance activities and resolve operational issues related to customs, ports, and airports.

• Ensure accurate HS Code classification and compliance with applicable customs regulations.

• Monitor shipment progress and proactively communicate updates to customers.

• Handle customer inquiries, complaints, and operational issues professionally while maintaining high customer satisfaction.

• Develop and implement process improvements to enhance operational efficiency and service quality.

• Prepare operational reports and provide regular updates to management.

• Coach, mentor, and develop Customer Service team members to achieve operational excellence.

If you have the qualifications and are ready to join a growing company, Please send your application letter in English and your CV latest by 4 September 2026 via clicking "APPLY NOW!"

PT. ENERGY LOGISTICS

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All applications will be treated confidentially. Only short-listed candidates will be notified