CALL CENTER ALARM

THE CANDIDATE MUST BE PROPER TO SPEAK AND WRITTEN IN ENGLISH AND WILLING TO WORK WITH THE SCHEDULE SHIFT BASED ON EMS PROTOCOL SERVICES

Key Responsibilities

• Receive Emergency Calls: Promptly answer incoming emergency lines with a calm, reassuring tone.

• Information Gathering: Extract critical details quickly, including exact location, caller contact, chief medical complaint, patient age, and state of consciousness.

• Medical Triage: Categorize and prioritize incidents based on severity levels (e.g., using protocols like AMPDS - Advanced Medical Priority Dispatch System) to determine response urgency.

• Unit Deployment: Assign and dispatch the closest available ambulance units, paramedics, or first-responder teams using Computer-Aided Dispatch (CAD) systems.

• Hospital Notification: Contact receiving Emergency Departments (ED/ICU) to provide incoming patient status reports and ensure bed/equipment readiness.

• Fleet Tracking & Support: Monitor the real-time position of EMS vehicles via GPS and assist drivers with navigation or route obstacles.

• Record Keeping: Log precise timestamps (call received, unit dispatched, arrival on scene, arrival at hospital) and clinical notes into the CAD/CRM system.

• Incident Reporting: Prepare shift reports, incident logs, and document any operational issues or handover details accurately.

Requirements & Key Qualifications

• Education & Certification:

  • School Diploma or Bachelor's Degree Healthcare (preferred).

• Core Competencies:

  • Communication Skills: Excellent verbal communication with clear articulation to guide panicked callers effectively.

  • Technical Proficiency: Familiarity with CAD software, multi-line phone systems, radio equipment, and digital mapping/GIS tools.