Shop Leader for Specialty Store (Surabaya Area)

We are seeking a highly driven and strategic Store Leader to oversee specialty retail store (Suko & Zes) and lead strong commercial execution.

Responsibilities

• Lead end-to-end store operations, ensuring excellence in display, cleanliness, maintenance, and customer service in line with SOP.

• Drive sales and profitability through active selling, promotional execution, store layout optimization, and local initiatives (events/bazaars).

• Manage and control store budget while identifying issues (sales, shrinkage, team performance) and implementing improvement actions.

• Lead, coach, and develop the store team through effective scheduling, performance monitoring, and capability building.

• Monitor market trends and competitors, maintain stakeholder relationships, and provide regular operational reports to support business growth.

Requirements

• Bachelor’s Degree in any major.

• Minimum 4 years of experience in specialty retail (fashion, footwear, lifestyle, beauty, or similar categories)

• Strong knowledge of store operations, sales, and retail business.

• Good leadership, communication, and problem-solving skills.

• Customer-oriented with strong selling skills.

• Able to analyze business performance and drive results.

• Willing to travel within assigned area.