Customer Service Export / Import

Export / Import Customer Service

Job Responsibilities:

• Handle end-to-end Ocean Export / Import operations

• Coordinate and book vessel space with shipping lines

• Communicate and liaise with overseas agents, customers, and shipping lines

• Prepare and process export documentation

• Monitor shipment progress and ensure smooth export operations

• Resolve operational issues and provide timely updates to customers

• Ensure compliance with company procedures and export regulations

• Understand and able to operate CEISA 4.0, PIB, PEB, Manifest, SSM

• Other tasks as assigned

Job Requirements:

• Diploma / Bachelor's Degree

• Business level of English

• Minimum 3 years of experience as Export / Import Customer Service

• Good knowledge of export-import procedures and shipping documentation, familiarity with liner/shipping line operations

• Able to work under pressure and manage multiple tasks effectively, detail-oriented and customer-focused

Benefit and Facilities :

• BPJS Kesehatan and BPJS Ketenagakerjaan included

• Competitive Salary

Urgently needed (ASAP)