Reservations Staff

We are looking for a Reservations Staff to join our Operations team. This role combines front-line customer service at our check-in counter with behind-the-scenes reservation administration to ensure our passengers enjoy a smooth travel experience.

Key Responsibilities

Front Counter Operations

• Welcome and assist passengers during the check-in process.

• Verify booking details and travel documents.

• Issue boarding passes and manage passenger manifests.

• Handle customer enquiries regarding schedules, bookings, and travel information.

• Coordinate with port operations and vessel crew to ensure efficient boarding.

Reservation Administration

• Process new bookings, amendments, cancellations, and reschedules.

• Manage reservations through the company’s booking system.

• Respond to customer enquiries via phone, email, WhatsApp, and other communication channels.

• Maintain accurate passenger records and booking information.

• Coordinate with travel agents and internal departments regarding reservations.

Requirements

• Minimum Diploma (D3) or Bachelor’s Degree in any discipline.

• Previous experience in customer service, reservations, hospitality, tourism, airlines, or transportation is preferred.

• Excellent communication and interpersonal skills.

• Fluent in English (additional languages are an advantage).

• Computer literate with good typing skills.

• Detail-oriented with strong organisational abilities.

• Able to work under pressure and handle multiple tasks simultaneously.

• Willing to work on weekends, public holidays, and rotating shifts.

• Positive attitude and a strong customer service mindset.

What We Offer

• BPJS Health & Employment benefits.

• Opportunities for career growth and development.

• A dynamic and supportive working environment.

• The opportunity to be part of one of Indonesia’s most trusted fast ferry operators.

Ready to embark on your next career journey?

Join us in delivering safe, reliable, and memorable island journeys every day.