IT System Support Engineer (mandarin speaker)
IT System Support Engineer
Job DescriptionMemberikan dukungan harian untuk sistem IT perusahaan.
Menjadi kontak pertama bagi karyawan yang mengalami kendala pada sistem atau aplikasi (CRM, ERP, dan sistem internal lainnya).
Membantu pengguna menggunakan sistem melalui tatap muka, telepon, atau aplikasi komunikasi.
Melakukan troubleshooting dasar, mengumpulkan informasi masalah (log, screenshot, langkah reproduksi), dan mengeskalasi isu ke tim HQ jika diperlukan.
Menyusun atau menerjemahkan panduan penggunaan sistem, SOP, dan FAQ.
Memberikan pelatihan kepada karyawan terkait penggunaan sistem dan fitur baru.
Menjadi penghubung antara tim Indonesia dan tim HQ untuk memastikan setiap masalah terselesaikan dengan baik.
S1 Ilmu Komputer, Sistem Informasi, atau jurusan terkait.
Memiliki pengalaman di bidang IT Support, Application Support, atau System Support.
Mampu melakukan troubleshooting dasar dan memahami alur operasional sistem.
Wajib menguasai Bahasa Mandarin (lisan dan tulisan) untuk berkomunikasi dengan tim HQ.
Profil perusahaan
Machinery & Automation
Founded in 1992, Zoomlion Heavy Industry Science & Technology Development Co. Ltd. is mainly engaged in developing and manufacturing major high-tech equipment for infrastructure construction in the areas of building, energy, environmental, and transport engineering, and it is a continuously innovating global enterprise. Zoomlion has been present in Indonesia since 2007 through dealer partnerships. In 2017, we took a significant step forward by establishing our own company in the country. From beginning with 10 employees, we have grown to a strong team of over 480+ employees in 2025. This growth reflects our commitment to delivering quality, value, and trust in every aspect of our business
Founded in 1992, Zoomlion Heavy Industry Science & Technology Development Co. Ltd. is mainly engaged in developing and manufacturing major high-tech equipment for infrastructure construction in the areas of building, energy, environmental, and transport engineering, and it is a continuously innovating global enterprise.