Supervisor - Airfreight

Key responsibilities

• Supervise and coordinate airfreight handling operations, including loading, unloading, documentation, and storage of air cargo

• Manage and mentor airfreight operations team members, ensuring they meet performance targets and maintain professional standards

• Monitor compliance with aviation safety regulations, customs requirements, and company policies

• Coordinate with warehouse staff, pilots, ground handlers and airline representatives to optimise cargo flow and flight schedules

• Prepare and review airfreight documentation, manifests, shipping invoices and customs declarations for accuracy

• Troubleshoot operational issues and implement corrective actions to maintain service quality and efficiency

• Track and report key performance indicators (KPIs) including cargo throughput, on-time delivery and safety metrics

• Conduct regular inspections of airfreight facilities, equipment and storage areas to ensure compliance and safety standards

• Liaise with customers and internal departments to resolve queries and provide updates on cargo status

• Train and develop team members on airfreight procedures, safety protocols and customer service excellence

What we're looking for

• Proven experience in airfreight operations or logistics supervision, preferably in a fast-paced airport or cargo handling environment

• Supervisory or team leadership experience, demonstrating the ability to motivate and develop team members

• Strong knowledge of air cargo handling procedures, aviation safety regulations and international shipping documentation

• Familiarity with customs regulations and import/export requirements relevant to air freight operations

• Proficiency with logistics management systems and cargo tracking software

• Excellent organizational skills with the ability to manage multiple priorities simultaneously

• Strong communication skills in both English and Indonesian, with the ability to liaise effectively with diverse stakeholders

• Problem-solving mindset with a focus on continuous improvement and operational efficiency

• High level of attention to detail, particularly regarding documentation and compliance

• Valid driving license and willingness to work flexible hours, including early morning, evening or on-call shifts as required

• Preferred: IATA Dangerous Goods certification or equivalent airfreight-specific qualifications, cargo wise system