Managed Service Engineer – Virtualization (Huawei DCS)

We are seeking a Managed Service Engineer – Virtualization (Huawei DCS) to support the daily operations of virtualization and backup environments. The successful candidate will be responsible for monitoring system health, handling first-level incidents, executing operational procedures, and ensuring service availability in accordance with established SLAs.

Key Responsibilities

• Monitor virtualization and backup dashboards, including job status, alerts, and storage capacity utilization.

• Provide first-level support for incidents and service requests.

• Perform basic troubleshooting, including service restarts, log checks, and failed backup job retries.

• Conduct ticket triage and escalate unresolved issues to Level 2 support within SLA requirements.

• Prepare operational reports, including backup success rates and VM status reports.

• Execute standard operating procedures (SOPs) and runbooks for routine operational activities.

• Perform basic user access management, including password resets and access provisioning based on approved requests.

• Implement minor patches and updates according to maintenance schedules and procedures.

• Maintain accurate documentation of operational activities and incidents.
  

Qualifications:

• Bachelor's Degree (S1) in Information Technology, Computer Science, Engineering, or a related field.

• Minimum 1 year of experience in IT Operations, Infrastructure Support, Managed Services, or a related role (preferred).

• Experience monitoring Linux-based systems.

• Basic Linux administration skills.

• Knowledge of virtualization technologies and environments.

• Experience with Huawei DCS (Data Center Solution) is preferred.

• Understanding of backup and recovery operations.

• Familiarity with incident management and ticketing systems.

• Strong analytical and troubleshooting skills.

• Good communication and documentation skills.

• Willing to work in a shift-based environment if required.
  

Preferred Skills

• Linux Administration

• Huawei DCS

• Virtualization Technologies

• Backup & Recovery

• Storage Management

• Incident Management

• IT Infrastructure Monitoring

• Managed Services Support