IT Manager

Key Responsibilities

1. Technology Strategy & Governance

1. Develop and execute IT strategy aligned with the company’s business goals and multi-divisions operating model.

2. Establish IT governance, standards, policies, and architectures to ensure consistency and scalability across divisions.

3. Build a multi-year technology roadmap covering infrastructure, applications, cybersecurity, and digital transformation initiatives.

2. IT Operations & Service Delivery

1. Oversee day-to-day IT operations, ensuring high availability, reliability, and performance of all systems across divisions.

2. Manage IT service delivery (helpdesk, field support, application support) with a focus on service quality and continuous improvement.

3. Implement and track SLAs, KPIs, and operational dashboards.

3. Enterprise Applications & Data

1. Lead the lifecycle of key enterprise systems (ERP, HRIS, etc.) across multiple divisions.

2. Ensure application integration, data consistency, and alignment with business processes.

3. Promote data governance and analytics capabilities to support decision-making.

4. Infrastructure

1. Oversee networks, servers, cybersecurity, and endpoint ecosystems across the divisions.

2. Drive modernization initiatives, including cloud adoption, scalability, and cost optimization.

3. Ensure all sites and business units meet infrastructure performance and security standards.

5. Cybersecurity & Compliance

1. Build and maintain a robust cybersecurity posture covering all divisions.

2. Implement security frameworks, incident response, vulnerability management, disaster recovery, and business continuity plans.

3. Ensure compliance with relevant regulations (e.g. PDPA, industry-specific standards).

6. Budgeting & Vendor Management

1. Develop and manage the IT operating and capital budgets.

2. Optimize IT costs while ensuring business value and risk mitigation.

3. Oversee vendor selection, contract negotiation, and performance management.

7. Leadership & Organizational Development

1. Lead, mentor, and develop a high-performing IT team across multiple sites and business units.

2. Build a culture of service excellence, accountability, and innovation.

3. Drive change management and user adoption for new technologies.

8. Business Partnership

1. Act as a strategic advisor to senior leadership on technology investment decisions.

2. Engage regularly with division heads to understand business needs and translate them into technology solutions.

3. Ensure IT initiatives deliver tangible outcomes such as efficiency gains, cost savings, customer experience improvements, or operational resilience.

Qualifications

Education & Experience

1. Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Engineering, or related field.

2. 7+ years of progressive IT leadership experience, leading teams in a multi-entity or multi-sites organization.

3. Proven track record managing enterprise systems, IT operations, infrastructure, and cybersecurity.

4. Experience in digital transformation, cloud modernization, or enterprise architecture is a strong plus.

5. Preference is given to individual with Microsoft Dynamics ERP expertise and experience.

Technical & Leadership Competencies

1. Strong understanding of enterprise IT architecture, networks, cloud, cybersecurity, and application ecosystems.

2. Skilled in stakeholder management, cross-functional collaboration, and steering business-IT alignment.

3. Strong problem-solving, prioritization, and decision-making abilities.

4. Excellent leadership, communication, and vendor management skills.