Customer Service - Back Office Administrative

Customer Service

Job Responsibilities:

• Assist in handling customer inquiries related to Visa, tour packages, flight tickets, hotels, transportation, and other travel services via phone, email, WhatsApp, and social media.

• Provide basic and accurate information about the company’s products and services under supervision.

• Support the booking process, including schedule changes, cancellations, and payment confirmations.

• Assist in handling customer complaints and escalate issues to senior staff when necessary, in accordance with company SOPs.

• Coordinate with internal teams (manager, operations, ticketing, hotel partners, tour guides, and finance) to support smooth service delivery.

• Update and maintain customer data, Visa, booking records, and travel documents accurately.

• Follow up with customers before and after the trip to ensure basic customer satisfaction.

• Support administrative tasks related to daily customer service operations.

• Learn and comply with company policies, procedures, and service standards.

• Support senior customer service staff as required.

Qualifications:

• Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or a related field is preferred.

• Fresh graduates or candidates with minimal 6 months or 1 year experience are welcome to apply.

• Basic communication skills in English (written and spoken); willingness to improve is required.

• Willingness to learn, with a positive and customer-oriented attitude.

• Basic problem-solving skills and the ability to handle customer issues with guidance.

• Able to work under pressure and manage assigned tasks responsibly.

• Basic proficiency in Microsoft Office; experience with booking systems is a plus but not mandatory

• Open to onsite or Work From Office
  
  
  Back Office Administrative

  Administrative Assistants (Administration & Office Support)

  Full time

  We are looking for sharp, fast, and detail-oriented professionals to join our Back Office team. You will be responsible for handling and processing applications and documents for our clients.

  This is a role that requires accuracy, speed, and excellent computer skills.
  
  Key Responsibilities:

  • Process , renewals in a timely and accurate manner

  • Handle administrative documents and upload requirements across official systems

  • Maintain organized records of client data and application status

  • Coordinate with the operations and legal team for compliance

  • Communicate updates to internal stakeholders
    
    
    Requirements:

    • Proficient in using a PC/laptop and web-based tools

    • Strong attention to detail and high accuracy under pressure

    • Fast learner with excellent task management skills

    • Able to handle repetitive administrative work consistently

    • Previous experience in visa/stay permit processing is an advantage

    • Minimum: High school diploma or equivalent (D3 or S1 preferred)