Customer Service

Customer Service Specialist – IPEELU

Role Overview

We are looking for a Customer Service Specialist to join IPEELU, our sister company, and become the main point of contact for our customers.

We’re looking for someone with strong English communication skills, a customer-first mindset, and the ability to work independently without a dedicated CS team.

Experience working with well-known brands, especially in the baby & mother/child product industry, is highly preferred.

Key Responsibilities

• Handle customer inquiries, complaints, orders, returns, and product-related questions

• Communicate with customers professionally in English and Indonesian

• Resolve customer issues and follow up until they are fully handled

• Coordinate with Sales, Warehouse, Logistics, and other teams when needed

• Maintain customer records and track complaints or recurring issues

• Provide feedback to improve customer experience and service quality

• Take full ownership of daily CS operations and work independently

Requirements

• 2–3 years of experience in Customer Service / Customer Experience

• Fluent English communication is a MUST (written & verbal)

• Experience with established or well-known brands is preferred

• Experience in baby & mother/child, FMCG, retail, or consumer products is a strong plus

• Strong communication, problem-solving, and complaint-handling skills

• Proactive, organized, and detail-oriented

• Able to work independently with high ownership and minimal supervision

Why Join IPEELU?

• Join a growing consumer product business

• High ownership and independence

• Opportunity to build and improve the CS function from the ground up

• Direct impact on customer satisfaction and brand growth

• Career growth opportunities as the business expands