OPERATION ONBOARDING

Job Description

• Coordinate the end-to-end onboarding process for new and existing B2B corporate clients, ensuring all activities are completed accurately and within the agreed Service Level Agreement (SLA).

• Manage client registration, document verification, account activation, and system setup to ensure a smooth onboarding experience.

• Act as the primary point of contact for clients during the onboarding process, providing timely updates and resolving inquiries professionally.

• Collaborate closely with Sales, Operations, Product, and other internal stakeholders to ensure seamless onboarding execution.

• Monitor onboarding progress, identify bottlenecks, and proactively propose process improvements to enhance efficiency and customer experience.

• Ensure all client data, onboarding documentation, and records are complete, accurate, and updated in the company's systems.

• Track onboarding performance metrics and prepare regular reports related to onboarding status, client activation, and SLA achievement.

• Support continuous improvement initiatives by identifying recurring issues and recommending solutions to optimize the onboarding process.

Requirements

• Minimum Senior High School (SMA/SMK) graduate; Diploma (D3) or Bachelor's degree is preferred.

• Minimum 1 year of experience in Corporate Onboarding, Customer Experience, Account Management, Client Success, or other B2B customer-facing roles.

• Experience handling B2B client onboarding and account activation is an advantage.

• Strong communication, coordination, and problem-solving skills.

• Able to manage multiple clients simultaneously while maintaining attention to detail.

• Comfortable working under pressure and meeting tight deadlines.

• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.

• Willing to work from Head Office, Kedoya, West Jakarta.