Head of Human Resources & General Affairs (HRGA Global Fintech - P2P Lending)

Head of Human Resources & General Affairs (HRGA)

Client Overview

Our client is one of Indonesia's leading licensed Peer-to-Peer (P2P) Lending companies, backed by a well-established international fintech group with a strong presence across Asia. Leveraging advanced digital technology, artificial intelligence, and data-driven credit assessment, the company provides accessible financing solutions that promote financial inclusion for millions of consumers and micro-businesses across Indonesia.

Operating under the supervision of Indonesia's Financial Services Authority (OJK), the organization has built a strong reputation for regulatory compliance, operational excellence, and sustainable business growth. As the company continues to expand its operations, it is seeking an experienced Head of Human Resources & General Affairs (HRGA) to lead its people strategy, strengthen HR governance, and build a high-performing organization capable of supporting long-term business growth.

Job Role

The Head of Human Resources & General Affairs (HRGA) serves as the strategic leader responsible for overseeing the company's end-to-end Human Resources and General Affairs functions. This role combines strategic leadership with hands-on operational execution, ensuring that people, policies, systems, and organizational capabilities effectively support business objectives within a highly regulated fintech environment.

Working closely with Executive Leadership and department heads, you will lead the full employee lifecycle, including Talent Acquisition, Compensation & Benefits, Payroll, Performance Management, Industrial Relations, Learning & Development, HR Compliance, HRIS, Organizational Development, and General Affairs. You will also play a key role in organizational transformation, policy development, workforce planning, and fostering a high-performance culture across the organization.

Key Responsibilities

Strategic HR Leadership

• Develop and execute HR strategies aligned with the company's business objectives and long-term growth plans.

• Lead organizational development, workforce planning, and change management initiatives.

• Establish HR policies, SOPs, governance frameworks, and best practices that support operational excellence.

• Drive HR digitalization initiatives, including HRIS and process automation.

Human Resources Operations

• Oversee the complete employee lifecycle, including onboarding, confirmation, performance management, promotion, employee movement, and offboarding.

• Ensure efficient HR operations while continuously improving employee experience and operational effectiveness.

• Monitor HR metrics and provide data-driven recommendations to executive management.

Recruitment & Talent Acquisition

• Lead recruitment strategies and workforce planning across all business functions.

• Develop sourcing strategies to attract, hire, and retain high-quality talent.

• Partner with department leaders to understand manpower requirements and succession planning.

• Monitor recruitment performance through KPIs such as time-to-hire, quality-of-hire, and recruitment efficiency.

Compensation, Benefits & Payroll

• Develop competitive compensation structures and employee benefit programs.

• Oversee monthly payroll processing, PPh 21 taxation, BPJS administration, and statutory reporting.

• Lead salary benchmarking, annual salary reviews, incentive schemes, and performance-based reward programs.

• Collaborate with Finance to manage payroll budgets and workforce costs.

Industrial Relations & HR Compliance

• Ensure full compliance with Indonesian Employment Law, OJK regulations, and all statutory requirements.

• Manage employee relations, disciplinary processes, grievances, labor disputes, and termination cases.

• Maintain relationships with government institutions, including Disnaker and other regulatory bodies.

• Conduct compliance audits and proactively mitigate employment-related risks.

Learning & Organizational Development

• Design and implement leadership development, learning, coaching, and succession planning programs.

• Drive employee engagement initiatives and foster a high-performance organizational culture.

• Evaluate training effectiveness and continuously improve organizational capabilities.

General Affairs Management

• Oversee office operations, facilities management, vendor management, workplace safety, security, and asset administration.

• Establish efficient General Affairs policies and procedures to support daily business operations.

• Monitor administrative budgets and optimize operational expenditures.

Leadership & Stakeholder Management

• Lead, mentor, and develop a high-performing HR & GA team.

• Build strong partnerships with executive leadership and department heads to align HR initiatives with business priorities.

• Promote collaboration, accountability, and continuous improvement across the organization.

Candidate Requirements

Education

Bachelor's Degree (S1) in one of the following disciplines:

• Human Resources Management

• Business Administration

• Psychology

• Law

• Management

• Industrial Engineering

• Organizational Development

• Other related disciplines

Professional HR certifications such as SHRM, HRCI, CHRP, or equivalent will be considered an advantage.

Experience

• Minimum 10 years of progressive Human Resources experience, including at least 5 years in a senior HR leadership position.

• Proven experience managing the full spectrum of Human Resources, including:

  • Recruitment & Talent Acquisition

  • Compensation & Benefits

  • Payroll Administration

  • Performance Management

  • Learning & Development

  • Employee Relations

  • Industrial Relations

  • Employment Law & Compliance

  • HRIS & HR Analytics

  • Organizational Development

  • General Affairs

• Minimum 5 years of experience within one or more of the following industries:

  • Fintech

  • Digital Financial Services

  • Peer-to-Peer (P2P) Lending

  • Multifinance

  • Banking

  • Financial Services

• Experience supporting OJK-regulated organizations is highly preferred.

Technical Skills

• Strong knowledge of Indonesian Employment Law and Industrial Relations.

• Deep understanding of payroll administration, PPh 21 taxation, BPJS, and statutory compliance.

• Experience designing compensation structures, employee benefits, and performance management frameworks.

• Strong knowledge of HR Operations, HR Governance, HRIS, and organizational policy development.

• Experience implementing HR transformation and organizational change initiatives.

• Strong analytical skills with the ability to leverage HR data for business decision-making.

Leadership & Personal Attributes

• Strategic thinker with strong execution capabilities.

• Excellent leadership, coaching, and people management skills.

• Strong communication, negotiation, and stakeholder management abilities.

• High integrity with the ability to handle confidential and sensitive matters.

• Results-oriented with excellent problem-solving and decision-making skills.

• Adaptable to a fast-paced, dynamic, and multicultural business environment.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Language

• Professional proficiency in English (written and spoken) is required.

• Mandarin proficiency is highly preferred to facilitate communication with regional stakeholders and international leadership.