Helpdesk & Complaint Handling Officer
Tanggung Jawab :
Menyusun laporan penanganan keluhan (complaint handling) secara berkala.
Mengelola pengarsipan dokumen terkait berita acara temuan kerusakan gedung.
Mengelola administrasi dan pengarsipan work order operasional.
Mengelola data penggunaan utilitas gedung, seperti listrik dan air.
Mencatat dan memonitor setiap pengaduan melalui sistem ticketing hingga proses penyelesaiannya.
Memberikan informasi dan bantuan kepada pengguna terkait layanan operasional gedung.
Melakukan koordinasi dan tindak lanjut atas setiap keluhan yang diterima.
Mendokumentasikan seluruh keluhan sebagai bahan evaluasi dan peningkatan kualitas layanan.
Mengelola administrasi penerbitan dan pendistribusian kartu akses pegawai.
Menerima dan menangani telepon, pertanyaan, serta keluhan dari pengguna layanan.
Mengelola administrasi penggunaan dan pemesanan ruang rapat.
Menyusun data dan laporan sebagai bahan evaluasi operasional.
Melaksanakan tugas lain yang diberikan sesuai kebutuhan operasional.
Kualifikasi :
Pendidikan minimal S1 semua jurusan.
Memiliki pengalaman minimal 2 tahun di bidang Helpdesk, Customer Service, Customer Relations, atau Complaint Handling.
Memiliki kemampuan komunikasi dan pelayanan yang baik.
Terbiasa menggunakan Microsoft Office dan membuat laporan administrasi.
Teliti, responsif, dan mampu bekerja sama dalam tim.
Berorientasi pada penyelesaian masalah dan kepuasan pengguna layanan.
Profil perusahaan
Provices Group is an integrated property services and business process outsourcing that commits by its various efforts to deliver the best services toward all the managed properties, maintaining and increasing value of the properties through its professional management, keep maintaining cost efficiency without reducing its quality of services, both to the property owners and the customers. Supporting by a strong Management and professional team, whose qualified in every field of expertise, Provices Group guarantees to provide best services towards an International Standard of Property Management, whether in managing the lease as well as the strata, in office buildings, shopping centers, apartment and residential estates.
1,001-5,000 employees
Provices Group is an integrated property services and business process outsourcing that commits by its various efforts to deliver the best services toward all the managed properties, maintaining and increasing value of the properties through its professional management, keep maintaining cost efficiency without reducing its quality of services, both to the property owners and the customers. Supporting by a strong Management and professional team, whose qualified in every field of expertise, Provices Group guarantees to provide best services towards an International Standard of Property Management, whether in managing the lease as well as the strata, in office buildings, shopping centers, apartment and residential estates.