Operations Manager – Boutique Food & Beverage
About Us
We are an established boutique food and beverage business in Bali with an exciting retail and café expansion underway. Our focus is on premium products, exceptional customer experiences, and creating a destination people love to visit.
As we continue to grow, we're looking for an enthusiastic and hands-on Operations Manager to help lead our business into its next chapter.
About the Role
This role is responsible for overseeing the day-to-day operations of our business.
You'll work closely with the owners to ensure everything runs smoothly across our pastry production, boutique café, retail store, customer service, online orders, and deliveries. Your role is to support the team, improve systems, maintain high standards, and ensure every customer has an exceptional experience.
We're looking for someone who enjoys being involved in every part of the business, leads by example, and takes pride in creating a positive and efficient workplace.
Key Responsibilities
Oversee the day-to-day operations of the business.
Lead, motivate, and support the team across all departments.
Ensure exceptional customer service both in-store and online.
Coordinate production, retail, café, and order fulfilment.
Manage daily staff scheduling and operational planning.
Monitor inventory, purchasing, and stock control.
Ensure high standards of presentation, cleanliness, and food safety.
Develop and improve operational systems and procedures.
Assist with recruitment, onboarding, training, and team development.
Monitor business performance and identify opportunities to improve efficiency and sales.
Work closely with the owners to implement new ideas, promotions, and business initiatives.
Help create a positive team culture built on accountability, teamwork, and continuous improvement.
Who We're Looking For
We're looking for someone who is:
Passionate about hospitality and boutique food businesses.
A confident and approachable leader.
Energetic, and highly motivated.
Organised with excellent attention to detail.
Comfortable managing multiple areas of the business at once.
Commercially aware and always looking for ways to improve operations.
Hands-on and willing to help wherever needed.
Calm under pressure with excellent problem-solving skills.
Positive, reliable, and able to inspire those around them.
Skills & Experience
Previous experience managing a café, restaurant, retail, or hospitality business.
Strong leadership and team management skills.
Experience managing daily operations and staff scheduling.
Good understanding of customer service and operational excellence.
Experience with POS systems, inventory management, and ordering.
Strong organisational and communication skills.
Fluent in Bahasa Indonesia and English.
Why Join Us?
Join a growing boutique food and beverage business with exciting plans for the future.
Be part of a creative and passionate team.
Work directly with supportive owners who encourage new ideas and innovation.
Opportunity to make a real impact on the growth of the business.
Competitive salary with performance-based incentives.
Career development opportunities as the business continues to expand.
The Right Person
We're looking for someone who genuinely enjoys building great teams and delivering exceptional customer experiences.
You don't need to know everything on day one, but you should be eager to learn, willing to take ownership, and excited to help a growing business become even better. If you're passionate about hospitality, love working with people, and enjoy improving the way a business operates, we'd love to hear from you.