IT Support

We are looking for an IT Support candidate to assist with day-to-day technical support across office, store, and digital operations. Fresh graduates are welcome to apply.

Requirements:

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, Computer Engineering, or related field.

• Fresh graduates are welcome.

• Basic understanding of computer hardware, software, networking, printer, CCTV, and general office equipment troubleshooting.

• Able to support installation, configuration, maintenance, and troubleshooting of laptops, desktops, printers, CCTV, internet connection, and other IT equipment.

• Strong logical thinking and critical problem-solving skills.

• Detail-oriented, organized, and able to document issues and solutions clearly.

• Willing to learn new tools and systems, including Claude Code, middleware, ERP, Shopify, and marketplace integrations.

• Basic understanding of programming logic, API, database, or SQL is a plus.

• Familiarity with Shopify, ERP/Odoo, marketplace systems, or product/order data flow is a plus.

• Good communication skills and service-minded attitude when supporting internal teams.

• Able to work independently, follow up on issues, and escalate problems when needed.

Main Responsibilities:

• Troubleshoot computers, printers, CCTV, internet/network issues, and other office or store equipment.

• Provide IT support for office and store teams when technical issues occur.

• Assist in checking and troubleshooting order sync issues from marketplaces to ERP.

• Assist in monitoring and troubleshooting middleware related to product feeds and order flow.

• Learn and use Claude Code to help review, debug, and document middleware-related issues.

• Help maintain documentation for IT assets, recurring issues, system flow, and troubleshooting steps.