Reservation & Admin Officer (Remote)

Ocean Mantra Village is a wellness eco retreat based in Bima (NTB).

We are building a clear and reliable reservation system for a growing international project and are looking for a hands-on Reservation Admin Officer to manage day-to-day reservations, guest communication, and administrative operations remotely, with clarity and precision.

Key Responsibilities

• Manage daily reservations across direct channels and OTA platforms

• Respond to guest enquiries and provide clear and accurate information

• Manage bookings using PMS (Cloudbeds) and OTA reservation systems

• Keep booking calendars, guest details, rates, payments, and arrival information up to date

• Coordinate payment status, airport transfers, and pre-arrival communication

• Maintain accurate reservation records, internal documents, and reports

• Work with email, Google Docs, Google Sheets, Google Calendar, Zoom, and other online tools

• Coordinate with the management, operations, and guest relations teams

• Keep reservation data organized, accurate, and easy to access

• Manage company correspondence and ensure timely follow-up on emails, requests, and action points

• Coordinate communication with shareholders, including scheduling meetings and sharing relevant information

Requirements

• 3+ years of experience in reservations, hospitality administration, or a similar role

• Practical experience with OTA platforms and reservation systems such as Cloudbeds, Booking.com, or similar tools

• Fluent English, both spoken and written

• Strong administrative and organizational skills

• Confident use of Google Workspace, email, calendars, Zoom, and online communication tools

• High attention to detail and strong sense of responsibility

• Clear and professional communication with international guests

• Able to work independently in a remote setup

Nice to Have

• Experience working with international or remote teams

• Experience with guest payments, transfers, and pre-arrival coordination

What We Offer

• Full-time remote position

• Performance-based bonuses for consistently high-quality work and successful completion of assigned tasks

• BPJS Kesehatan & Ketenagakerjaan covered by the company

• Long-term collaboration with a growing international project

• Direct communication with founders and the management team