Customer Service Associate

PT Rukita Bhinneka Indonesia (Rukita) is looking for a proactive and customer-oriented Customer Service Staff to deliver excellent support and ensure a positive customer experience across our platforms. If you have experience in handling live chat support, resolving customer issues, and communicating effectively in a fast-paced environment, we’d love to hear from you!

Job Description:

• Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner

• Deliver excellent customer experience in line with Rukita’s service standards

• Accurately document all customer interactions into the system

• Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution

• Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved

• Provide clear and helpful information regarding products, services, and customer concerns

Requirements:

• Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles

• Experienced in handling live chat and digital customer support

• Strong communication skills, high empathy, and excellent problem-solving abilities

• Able to multitask and work comfortably with systems/customer support tools

• Team player with the ability to thrive in a fast-paced environment

• Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule