Insurance Client Service

Responsible for managing relationships and services for insurance patients (individual) and ensuring a seamless patient experience through coordination with internal hospital stakeholders and external insurance partners

Key Responsibilities:

• Coordinate with internal departments (admission, billing, medical) to ensure smooth service for insurance patients

• Build and maintain relationships with insurance companies and agencies act as liaison between hospital and insurance

• Collaborate with Marketing & Business Development for partnership expansion

• Ensure confidentiality of patient data

• Monitor and evaluate insurance services, support achievement of partnership and targets

Qualifications:

• Minimum Bachelor’s Degree

• Minimum 1 year experience in hospital (experienced in insurance/corporate/third-party payer handling)

• Understands insurance patient flow

• Excellent communication and interpersonal skills

• Strong coordination skills, target-oriented with high drive