Customer Services

Handle customer inquiries and complaints through live chat in a timely, professional, and empathetic manner.

Provide accurate information regarding products, services, account status, and company policies.

Resolve customer issues at the first point of contact or escalate complex cases to the appropriate team.

Maintain a high level of customer satisfaction while meeting service quality and productivity KPIs.

Document all customer interactions accurately in the CRM or ticketing system.

Collaborate with internal teams to ensure prompt issue resolution and a seamless customer experience.

Follow company policies, SOPs, and regulatory requirements in every customer interaction.

Continuously identify opportunities to improve customer experience and operational efficiency.

Minimum 1 year of experience as a Customer Service Representative, preferably in a fintech, banking, e-commerce, or technology company.

Proven experience in handling customer inquiries via live chat as the primary communication channel.

Excellent written communication skills with strong grammar and typing accuracy.

Strong problem-solving skills and the ability to handle customer complaints professionally.

Able to multitask and manage multiple chat conversations simultaneously.

Customer-oriented with a positive attitude and excellent interpersonal skills.

Familiar with CRM systems, ticketing platforms, or customer support tools.

Willing to work on a rotating shift schedule, including weekends and public holidays if required.

Proficient in Microsoft Office or Google Workspace.

Bachelor's degree or Diploma in any discipline is preferred.